Runbook

Terms of Service

Last updated July 30, 2026. Early-access draft; counsel review required before general availability.

These terms govern use of Runbook's public site and prototype app unless a separate signed agreement applies. Do not use Runbook if you do not agree to these terms.

1. Runbook's current status

Runbook Payroll is in active development. Public pages describe live functionality, engine-supported capability, planned capability, and build obligations. Unless expressly enabled in a signed agreement, Runbook does not yet process live payroll, move money, run direct deposit, remit taxes, file returns, or represent customers before agencies.

2. The service

Runbook is being built to compute, record, explain, and preserve payroll records. Early-access features may include payroll setup, payroll calculations, review workflows, correction previews, evidence references, Quittance verification, and support surfaces.

The Payroll Correctness Review is a paused service concept and is not currently offered. If opened, it may organize evidence, label assumptions, identify missing or conflicting facts, and produce a review packet. It is not payroll processing, tax filing, direct deposit, money movement, agency representation, legal advice, tax advice, accounting advice, financial advice, or employment advice.

A review does not create an attorney-client, accountant-client, or fiduciary relationship. A review relies solely on the records you provide and may be limited or wrong where records are missing, inaccurate, or conflicting. A review does not monitor, extend, or manage any agency, filing, or response deadline: you remain responsible for every deadline, filing, payment, and response obligation, including while a review is in progress. If a matter requires a licensed professional, Runbook will say so and stop at that boundary rather than continue past it.

3. Accounts and authority

You must provide accurate information, keep credentials secure, and use Runbook only for companies, clients, workers, or records you are authorized to access. You are responsible for actions taken through your account and for managing access by your employees, contractors, advisors, or representatives.

4. Customer data and evidence

You retain ownership of your data. You grant Runbook permission to process data as needed to provide, secure, support, and improve the service. The Privacy Policy explains data practices.

Do not submit sensitive payroll documents, Social Security numbers, bank details, worker addresses, provider exports, or broad worker records through public forms or ordinary email. Evidence intake must use the approved document path after scope, payment or approval, and intake instructions are confirmed.

5. Accuracy and customer responsibility

Runbook depends on source facts. You are responsible for the completeness and accuracy of facts, documents, worker data, tax accounts, pay schedules, approvals, and provider records you submit. You are responsible for reviewing outputs before relying on them.

For early-access or review work, any calculation, reconciliation, or packet may be incomplete if evidence is missing, conflicting, redacted, or out of scope. Estimates and assumptions should be labeled, but you remain responsible for professional review before taking payroll, tax, legal, employment, or accounting action.

6. No professional advice

Runbook is software and an operational review workflow. It does not create an attorney-client, CPA-client, enrolled-agent, payroll-provider, fiduciary, or agency-representation relationship. Consult qualified professionals before acting on tax, legal, accounting, employment, benefits, or agency matters.

7. Payments, review fees, and refunds

Runbook is not currently accepting or charging for Payroll Correctness Reviews. Any future review pricing, payment method, evidence-intake process, and refund terms will be confirmed before the service is opened.

Unless a written scope says otherwise, review fees compensate Runbook for triage, evidence inventory, analysis, and packet preparation. Runbook may decline, narrow, pause, or refer a matter if it requires unsupported expertise, unsafe evidence handling, emergency action, or representation. Refunds, credits, or rescoping are handled case by case.

If payroll or payment features are enabled, Runbook will not charge a worker merely to receive wages through a fee-free ordinary method, access pay or tax records, question a paycheck, or correct a Runbook error. Optional third-party financial services, if any, are separate from ordinary wage delivery and record access.

8. Acceptable use

You may not use Runbook to:

  • violate law or third-party rights;
  • access records you are not authorized to access;
  • submit malware, secrets, payment data, or unnecessary sensitive personal information;
  • probe, scan, disrupt, reverse engineer, or overload the service;
  • misrepresent Runbook outputs as agency determinations or professional advice;
  • use Runbook data or features to infer a worker's reservation wage, desperation, bargaining power, or willingness to accept adverse compensation or working terms;
  • run undisclosed compensation experiments or use protected, financial, household, health, garnishment, benefit, tax-election, or behavioral data to personalize compensation;
  • use cross-customer payroll data to coordinate, recommend, or suppress wages;
  • use Runbook to make employment, credit, insurance, housing, or other regulated eligibility decisions outside the service scope.
  • use payroll data for discipline, retaliation, scheduling priority, promotion, termination, or unrelated eligibility;
  • use payroll distress signals to target, rank, advertise, or price a financial product;
  • silently or retroactively rewrite compensation terms for completed work;
  • charge a worker through Runbook merely to receive wages, access required records, question a paycheck, or correct a Runbook error;
  • degrade, withhold, or impose a punitive fee on an ordinary export to obstruct a provider change.

9. Beta and availability

Early-access software may change, break, or be unavailable. Features may be added, removed, limited, or renamed. We may suspend access to protect customers, workers, Runbook, or the integrity of the service.

10. Third-party services

Runbook may link to or interoperate with third-party services such as payroll providers, document portals, payment processors, hosting providers, authentication providers, AI processors, or analytics tools. Third-party services are governed by their own terms and policies. Runbook is not responsible for third-party services outside our control. An integration does not authorize repurposing payroll data for discipline, unrelated eligibility, vulnerability-based targeting, or worker pricing.

11. Confidentiality

Each party may receive nonpublic business, payroll, worker, technical, or financial information. Each party should protect confidential information with reasonable care and use it only for the permitted service, review, support, security, or legal purpose.

12. Disclaimers

To the maximum extent permitted by law, Runbook is provided "as is" and "as available." Runbook disclaims warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, error-free operation, and any warranty arising from course of dealing or usage of trade.

13. Limitation of liability

To the maximum extent permitted by law, Runbook will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, payroll penalties, tax penalties, or agency assessments arising from unsupported use, missing facts, customer error, or third-party systems.

To the maximum extent permitted by law, Runbook's total liability for claims arising from the service is limited to the amount you paid Runbook for the service giving rise to the claim during the twelve months before the claim, or $100 if you paid nothing.

14. Indemnity

You agree to defend and indemnify Runbook from claims arising from your unauthorized use, inaccurate data, unlawful instructions, violation of these terms, or submission of information you did not have authority to provide.

15. Termination

You may stop using Runbook at any time. Runbook may suspend or terminate access for violation of these terms, security risk, nonpayment, legal requirement, or product discontinuation. Sections that should reasonably survive termination will survive, including confidentiality, payment obligations, disclaimers, limitations, indemnity, and dispute terms.

16. Governing law

Unless a signed agreement says otherwise, these terms are governed by the laws of Missouri, without regard to conflict-of-law rules. Venue for disputes will be in state or federal courts located in Missouri, unless applicable law requires otherwise.

17. Changes

We may update these terms as Runbook matures. Material changes will be reflected by a new update date and, where appropriate, notice through the site, app, or account email.

18. Contact

Questions: matthew@runbookpayroll.com.